1. Only orders placed via e-shop are accepted. Orders placed via phone or e-mail will not be processed.
2. To avoid any problems with delivery we kindly ask you to control your personal contact details before placing an order. Data required: name and surname, cell phone number including country code, email and shipping address (street, house number, city, ZIP, country).
3. In case of any mistakes in contact details Company is not responsible for any additional expenses related to delivery to wrong address.
4. We accept and process orders from all countries except Russia, Ukraine, Kazakhstan, Belorussia, Armenia and Azerbaijan. Orders from the countries mentioned above will be redirected to e-shop at www.emi-school.ru.
5. When finishing the order, Client receives an automatic email notification with order summary without shipping rates. Attention! Please do not provide payment on the basis of automatic notification! Invoice with total amount including delivery costs will be sent within 2 business days. Payment details will be sent in the accompanying letter. Invoice is charged in euros or in dollars if necessary. Please inform our e-shop manager about payment in dollars in advance.
6. Invoice is payable within 7 business days after issuing date. In case on non-payment within the permitted term order is automatically cancelled.
7. If you are not able to provide payment within the permitted term please contact our e-shop manager via email firstname.lastname@example.org or phone +420 773 208 276 in advance.
8. Before paying the invoice please check if products and products amounts in the invoice are correct.
9. Packaging and shipping are processed within 3 business days after receiving of the payment.